Terms & Conditions

Effective Date:  1st January 2026

Welcome to The Marra Group London (“we”, “our”, “us”).

These Terms & Conditions govern your use of our website and any services, products, consultations, programmes, workshops, or digital content provided by The Marra Group London.

By accessing this website or purchasing our services, you agree to be bound by these Terms & Conditions.

The Marra Group London provides wellbeing, coaching, consultancy, wellness, and personal development services.

For any enquiries, please contact:

Email: [Insert Email Address]
Website: www.themarragrouplondon.com

By using this website, you confirm that:

• You are at least 18 years old, or
• You have permission from a parent or legal guardian.

You also confirm that all information you provide is accurate and complete.

Our services may include:

• Wellbeing coaching
• Consultancy services
• Workshops and events
• Online programmes
• Digital products
• Wellness resources
• Memberships or subscriptions

All services are subject to availability.

We reserve the right to modify, suspend, or discontinue services at any time without prior notice.

All fees must be paid in full prior to the delivery of services unless otherwise agreed in writing.

Payments are processed securely through third-party payment providers.

We reserve the right to change pricing at any time. Any changes will not affect confirmed bookings already paid for.

Please refer to our separate Refund & Complaints Policy for full details.

Key points include:

• Coaching sessions cancelled within 48 hours may be non-refundable.
• Event and workshop refunds may be subject to notice periods.
• Digital products are generally non-refundable once accessed or downloaded.

We reserve the right to refuse refunds where services have already been delivered.

The services provided by The Marra Group London are intended for educational, informational, and wellbeing purposes only.

Our services:

• Do not constitute medical advice
• Do not replace professional healthcare, therapy, psychiatric, or legal advice
• Should not be used to diagnose or treat medical or mental health conditions

You should always seek advice from a qualified healthcare professional regarding any medical concerns.

Participation in our services is voluntary and at your own risk.

Individual results from coaching, wellbeing, or consultancy services may vary.

We do not guarantee:

• Specific personal outcomes
• Financial results
• Health improvements
• Emotional or psychological outcomes

Success depends on many factors outside our control.

All content on this website, including:

• Text
• Branding
• Logos
• Graphics
• Videos
• Downloads
• Programmes and materials

is the intellectual property of The Marra Group London unless otherwise stated.

You may not:

• Copy
• Reproduce
• Distribute
• Modify
• Sell
• Republish

any content without prior written permission.

You agree not to:

• Use the website unlawfully
• Attempt to gain unauthorised access to systems
• Upload malicious software
• Disrupt website functionality
• Misuse website content

We reserve the right to restrict access to users who breach these terms.

To the fullest extent permitted under UK law, The Marra Group London shall not be liable for:

• Indirect or consequential losses
• Loss of income or profits
• Emotional distress
• Business interruption
• Data loss

Our total liability for any claim arising from our services shall not exceed the amount paid by you for the relevant service.

Nothing in these Terms excludes liability for:

• Fraud
• Death or personal injury caused by negligence
• Any liability that cannot legally be excluded under English law

We process personal data in accordance with applicable UK data protection legislation, including the UK GDPR and the Data Protection Act 2018.

Please review our Privacy Policy for further information on how your data is collected and used.

Our website may contain links to third-party websites.

We are not responsible for:

• External website content
• Availability
• Security
• Privacy practices

Accessing third-party websites is at your own risk.

We shall not be liable for delays or failure to perform obligations caused by events outside our reasonable control, including:

• Natural disasters
• Internet outages
• Illness
• Government restrictions
• Technical failures

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

We reserve the right to update or amend these Terms & Conditions at any time.

Updated versions will be posted on this page with a revised effective date.

Continued use of the website constitutes acceptance of any revised terms.

If you have any questions regarding these Terms & Conditions, please contact:

The Marra Group London
Website: www.themarragrouplondon.com
Email: Lauren@themarragrouplondon.com